Shipping and Returns
Here’s How to Return Your Item
To return an item an RGA (Returned Goods Authorization) number is required. Call us at 1-877-360-7754 to obtain this number before shipping your item back. You may return your product using any of the courier services of your choice, with a copy of the original order. The Cost to return your item(s) is yours we do not take C.O.D returned items. ALL mixed paint colours are considered custom and are not returnable. All New resalable items in their original package may be returned within 30 days of receipt and will be subject to 15% restocking fee. You will not receive the cost of shipping back in your credit.
There is no charge if we sent the wrong item. Please allow 14 days for us to receive and process your return.
To assure fast, accurate processing of your return be sure to make a copy of your original order that came with the product(s) and enclose it with your return including your RGA number. Use original packaging if possible and remove or cover the original shipping label. Seal the package securely with tape not string.
Ordered by 2 pm eastern time. An order that is in stock and placed on-line by 2pm eastern time ground delivery will usually be on its way to you by next business day. Most items should arrive to you in 3 to 10 business days upon the destination within Canada. If you require faster service there is faster delivery rates that are higher than standard delivery.
Shipping outside of Canada requires additional information and costs.